Blog

An impressive number of businesses have come to learn the value of blogging.  This is mainly because a blog is a simple, easy-to-use platform for connecting with and sharing timely and relevant information

Extraordinary customer service is as much a discipline as it is an art form.  Much has been written on this topic – many fresh new ideas and others, new spins

We are often asked to make a distinction between business coaching and consulting.  Before diving into the differences between the professions, it is important to note that they do have

As we start rolling into prime summer time, it seems fitting to have a few words of discussion about vacation time.  Much advice exists on disconnecting from work and returning

Unfortunately, sooner or later, most business owners stand a good chance they will have to terminate an employee’s role in their organization.  Firing someone can be one of the most

When meeting with consulting clients, many professionals naturally feel comfortable getting down to business by heading straight to crunching numbers, going through reports, etc. This approach may seem logical, but